If, for any reason, you should find the shipped product(s) unsatisfactory, you may return the product(s) within 15 days of receipt for purchase price credit minus the shipping cost. Returns received after 15 days will be issued a store credit. Please fill out the Return Form and a copy of the original Receipt enclosed in your package and include them with your returned item.
The product(s) must be returned in excellent unused condition including all hang tags. We do not accept returns of worn or customer-damaged items. If an item is returned that is not in excellent condition, we will not accept the return and we will not be responsible for return shipping cost.
We charge a 20% restocking fee on all returns that are from One Step Ahead that we have custom made for you!.
Fitnessfashions.com does not refund or credit shipping and handling fees for returns.
#1 If your have fallen below the "Free Shipping " in the the USA purchase price of $99, then we will deduct the shipping cost of your refund.
#2 If you purchase items that requires "brand and dollar amount to be spent" and you fall below the threshold when returning merchandise, you will no longer receive the discount given.
Refunds will be processed as soon as we receive them, but the money will be credited to your account at the discretion of your credit card company, it is out of our hands after our processing is finished. This applies to exchanges as well.
In the event of an exchange, as a one-time courtesy, excluding SALE ITEMS we will cover the shipping cost in the U.S.A. ONLY to send the new merchandise to you. However, you must pay to ship the returned item to us. We suggest for you to keep tracking number for your records.
(Out of the country shipping is not covered by this policy.)
Once a returned item is received and processed, expect your new item(s) to arrive within 5-10 business days if the items that you would like to exchange for are in stock. If they are not in stock, refer to our shipping times below.
We ship only USPS Priority Mail to states in the USA. Priority Mail is a flat rate of $5.95 for a envelope. We will ship the item within 2 business days of when the order was made, and shipping time for Priority Mail is 3-5 additional business days.
For orders on items which are out of stock, shipping time will be as follows:
1. On orders $100 or more placed in the United States.
2. In the case of an exchange, we pay to send you the new item, but not for you to send back the unwanted item. Offer once per original purchase. Sale items are excluded.
One Step Ahead- Expect your item(s) within two weeks.
KOS*USA-Expect your item within a week, subject to availability.
Bia Brazil-Expect your item in two weeks to a month,when landed in the United States.
Please call 818-999-9509 if you have further questions
Please use your order number for your return authorization. For your protection, we suggest that you return your package insured by UPS or USPS. We cannot be held responsible for lost or stolen items or packages.
22706 Ventura Blvd
Woodland Hills, CA 91364
When you place an order with fitnessfashions.com or access your registration information, we offer the use of a secure server. Taking advantage of Secure Socket Layer (SSL) technology, fitnessfashions.com ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only fitnessfashions.com to decode your information. Netscape, Internet Explorer and Firefox indicate when you are connected to a secure server. Netscape uses an unbroken key and both Internet Explorer and Firefox show a closed lock indicating that your session is secure.